Frequently Asked Questions (FAQs)

Question: How do I access my course once I've signed up?

Answer: A welcome email will automatically be sent to the email address you provided on check out with an automatic password, assuming this is the very first time you're signing up for anything with us. From there, you can click the "Access My Course" link in the email, or you can choose the "Log In" link in the top menu of this website to get to the login page. Enter the email you provided along with the assigned password and you're good to go! If this email wasn't sent to your inbox and isn't in your spam or junk folder either, please send an email immediately to the address below and we'll get it sorted.

Q: What if my welcome email didn't include a password?

A: This means that you have signed up for a DIY Gymnastics offer at some point in the past and even if you are signing up for a new offer or even a new course, you will need to use your same login information from the first time you signed up with us. If you don't remember that password, simply follow the link in your welcome email to the login page and follow the prompt to create a new password, starting with clicking the link "Forgot Password?" and you should be good to go, assuming you're using the same email as the first time you signed up.

Q: How do I change my password?

A: Once you have logged in the first time with the assigned password from the welcome email, from your course portal, click the round icon with your initials in the upper right hand corner of the page, click the "View Or Edit Profile" option, then under "Account Settings" on the left, click "Account" and then select "Change Password" and continue to follow the prompt.

Q: How can I find out when other courses have been created and are ready?

A: From the diy-gymnastics.com homepage, click on the "Courses" tab in the menu at the top of the page, select the course you are interested in, fill out the notification form with your name and email, and you will be added to a specific email list that I will notify when that particular course is done.

Q: How does the billing work?

A: There are a few different options you can choose from and they differ in how much time you get access to a given course and the subsequent price for each. Below are the options for the Action Sports Trampoline Course:

• 7 Day Trip - $0

• 1 Month - $49.99

• 3 Months - $119.99

• 6 Months - $239.99

• 1 Year - 299.99

• For Life - $499.99

Q: What is the refund policy?

A: If you are still in the free trial period and cancel your membership before the 7th day, you will not be charged at all. Once you have been charged for the month, that charge won't be refunded. If you cancel your membership in the middle of a payment period, you won't be refunded for the extra days you missed. So if your payment day is the 15th of every month, you should ideally cancel your membership on the 14th to get maximum use out of your previous and final payment. In this example, if you were to cancel on the 1st of the month, you would not get a refund for those 15 days you had left that you paid for.

Q: How do I do the free trial? Will I get auto-charged or auto-enrolled when it's done?

A: Access to the free trial is at the bottom of the Action Sports Trampoline Course info page. The free trial lasts 7 days at which point access to the course will automatically expire. Once this has happened, you will NOT be auto-charged or auto-enrolled, but you will be added to a list of people who have used their free trial and won't be granted access to the offer again.

Q: Do you do any private 1-on-1 lessons or provide personal feedback?

A: No, not at this time. This is, however, something I would like to set up in the future, so stay tuned!

Q: Is there a liability waiver or online course agreement I have to sign?

A: Yes. Both documents are presented at the checkout stage of any purchase and are mandatory to sign before checkout can be completed, but you can see them both below:

Liability Waiver

Online Course Agreement